Return Policy

Last updated: today

1. Overview

We want every reader to feel genuinely served by their guide. If a guide you purchased does not feel like the right fit, this Return Policy explains how we approach refunds and replacements for our digital products.

Because our guides are digital files delivered by email, the standard “change of mind” rules that apply to physical products are not always required by law. We choose to offer a friendly, fair refund window anyway.

2. Eligibility

You may request a refund of a digital guide within fourteen (14) days of purchase, provided that:

• The request is made using the email address that placed the original order.
• You include the original order date so we can locate your record.
• You briefly explain what was not a good fit, to help us improve future editions.

3. How to request a refund

To request a refund, send a short note via our Contact page. Use the subject line “Refund request” and we will reply within two working days, often sooner.

We may ask one or two clarifying questions to ensure the refund goes to the right person and is processed against the correct order. We do not require you to delete the downloaded file unless you have asked us to cancel the entire purchase.

4. Timing and method of refund

Approved refunds are issued back to the original payment method. Most refunds appear on your statement within five to ten business days, depending on your card issuer or payment provider. If you have not seen the refund after ten business days, please contact us and we will investigate promptly.

5. Exceptions

For fairness to our small team, the following situations are not generally eligible for a refund:

• Requests submitted more than fourteen (14) days after the original purchase date.
• Repeated refund requests for the same guide after a previous refund has already been issued.
• Requests where the guide has been redistributed in breach of our Terms of Use.

6. Faulty or undelivered files

If your guide did not arrive, the file is corrupted, or you received the wrong product, please get in touch as soon as you can. We will resend the correct file at no additional cost and, where appropriate, offer a goodwill credit toward another guide. The fourteen-day eligibility window does not limit our willingness to fix genuine delivery problems.

7. Australian Consumer Law

Our digital guides come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy is intended to limit those rights.

8. Contact

If you have any questions about returns, refunds or replacements, please reach out through our Contact page. We will always try to find a fair outcome that respects both your situation and the work that goes into each guide.